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Ash Tech » End-User Support
  • Phone: +966 11 2291188
  • Email: info@ashtech.com.sa

End User Support

We’ll tailor our services to your business and your users, and we’ll keep in constant contact to make sure you’re receiving the service you need.

Service Desk

Our staff, with HDI and manufacturer certifications use ITIL compliant tools. In cooperation with our global IT team and our bilingual communications team, we can perform smooth support for the end user, allowing our customers to focus on their core business.

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On-Demand Service

We respond to your request for service visits from several times a week to several times a month for regular operations such as tape replacement, etc. to server health checks and PC migration projects and so forth.
Along with providing professional advice, our bilingual engineers work on wide range as a Local IT Administrator reporting and escalating to your Global IT sector.

Remote Support

We remotely supports end user environments from a call center by phone and email with the help of a secure remote help tool.
Customers will be corresponding with staff that have on-site service experience, so we can offer service overseas from Saudi Arabia with quality that is not unlike deskside support.

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